PROCESSING TIMES:

Each of our items are handmade to order.  Please allow 3-5 business days for processing.

SHIPPING TIMES:

USPS First Class Mail service is 3-5 days (excludes Sunday) USPS Priority Mail service is 1-3 days (excludes Sunday) USPS Priority Express Mail service is an overnight shipping service but some locations require 2 days Delivery times are provided by the United States Postal Service, however, occasionally packages can be delayed. If you have a specific "need by" date, we highly recommend that you purchase the Priority Express Mail Service, as this is the only guaranteed service.

RETURN POLICY:

If you need to return your order for any reason, simply contact us within 7 days of order being marked delivered by USPS. Personalized items where you have selected a name or hair color, etc. are not eligible for return. Returned items must be in original condition, buyer is responsible for any loss in value if an item isn't returned in original condition. Please be sure to package returned items in a way that they will not be damaged in transit, this is especially important for our Jesse Tree ornaments. Buyer is responsible for return shipping and must provide a tracking number. Refund will be applied once we receive items back in original condition. ***Jesse Tree Ornament Sets, Jesse Tree Advent Cards, Jesse Tree Wooden Display Trees and Jesse Tree Advent Pocket Calendars purchased after December 15th, will have a 10% restocking fee.

CANCELATION POLICY:

Cancelation requests must be received within 24 hours of purchase

PAYMENT:

We accept payments via Paypal

FAQs:

Q: What is our current processing time? A: Each of our items are handmade to order. Please allow 3-5 business days for processing unless indicated otherwise on the items page. Q: Do we offer free shipping? A: We currently offer free domestic shipping on orders of $35 or more. Q: Do we have any coupon codes? A: Yes, we do offer coupon codes several times throughout the year. Coupons are good on regular priced items only. Coupons must be entered at the time of the order. One coupon may be used per order. Coupons are not valid on wholesale or custom orders. If you received a coupon code from us with your order, it can only be used on our website, babywhatknots.com. for information about sales and coupons, you can like us on Facebook, www.facebook.com/babywhatknots, or follow us on Instagram @baby.whatknots. Q: What are our business hours? When can we be reached? A: Our standard business hours are Monday - Friday from 6:00 am CST until 4:00 pm CST. If you contact us, we usually will respond with 24 hours. Please see our Shop Announcement section for updates regarding changes to our normal hours as they do vary occasionally especially around major holidays. Q: Do we accommodate custom orders? A: Yes, we do take custom orders. Please note, custom items cannot be returned. Please contact us so we may discuss the details. Q: Do we offer wholesale pricing? A: Yes, we do offer wholesale pricing on select items. Please contact us so we may assist you. Q: Do we offer a RUSH order option? A: We do not charge a fee for RUSH orders. If you need something quickly please contact us so we may assist you. Also, you always have the option to upgrade your shipping speed during checkout.